To our valued clients and community members,
Please know Nelson Insurance Agency, ARK Insurance Services, Goodwins Insurance Agency, Harrison Insurance Agency and all other Ohio Insurance & Financial Services office locations and affiliates will remain OPEN FOR BUSINESS during this unfortunate Covid-19 (Coronavirus) Pandemic. Our offices will obey all public health safety mandates and government orders at all times. At the moment, we are required to close offices to public traffic in order to keep clients and staff as safe and healthy as possible. However, we remain committed to providing all insurance services over the phone, email, website, social media and fax during normal business hours. Also, we respectfully request all payment transactions be completed via credit/debit cards over the phone, or one-time drafts from checking or savings accounts, as we are unable to provide change for cash payments and may be limited in collecting checks or money orders dropped off at office locations.
If you have been impacted by this unfortunate Covid-19 situation in any way and are unable to make payments on outstanding premium balances, we completely understand and are here to help! ALL of our companies are currently offering grace periods for suspending payments during this public health crisis until further notice. Rest assured coverage will remain in force and no policies will be cancelled until we're able to get past this Covid-19 situation and hopefully return to normal life soon.
All our insurance companies remain open for business, too. If you have a claim or need to process any policy transactions, our Agency and our Companies are here to provide services as best as we can. Claims will continue to be settled with payments for damages the same as always. If you request any policy changes, we will be able to process and provide coverage whenever needed. Other than limitations with in-person meetings as required to observe public healthy safety mandates, our offices and our companies will remain able to continue providing the same level of quality services you have trusted over the years for your insurance needs.
Stay safe and healthy and we wish the best to everyone during these challenging times. We'll be here if you need us- you can count on that!